KYC Policy

1. Purpose & Scope

Ardent Bettings SA maintains a strict Know Your Customer (KYC) Policy to guarantee compliance with the Belgian Gaming Act, the royal decrees regulating online gambling, and the Belgian Anti-Money Laundering (AML) Act.

KYC is a mandatory legal process that ensures we confirm the true identity, residential eligibility, and age of every single registered participant before allowing them access to betting markets.

2. Identity Verification Requirements

To activate a player account, users must successfully provide the following verified records:

• Proof of Identity: A clear, valid government-issued photographic identity document (passport or national ID card) containing full legal names, photograph, place of birth, and date of birth.
• Proof of Address: A utility bill (gas, electricity, water, internet) or official bank statement dated within the past three (3) calendar months, clearly showing your name and residential address.
• Belgian National Registry Number: For Belgian citizens, the Rijksregisternummer / Numéro de Registre National must be submitted and validated.

3. Verification Timing

Identity checks are initiated automatically during registration. Accounts are placed in a "Temporary" status until initial KYC checks are completed. You will not be allowed to execute any payouts or withdrawals, and weekly deposit limits will be heavily restricted, until full KYC approval is granted.

If document verification is not successfully finalized within thirty (30) days from account creation, we are legally required to restrict or close the player account.

4. Accepted Document Types

We accept the following documents for verification:

1. Primary ID (Photo, DOB, Name):
   • Belgian National Identity Card (eID)
   • European Union Passport
   • Belgian Resident Card (with BGC approved status)
2. Residential Proof (Name, Address, Date):
   • Energy or Water Utility Bill (issued within 3 months)
   • Telecommunications Bill (Landline or Broadband - mobile phone bills are rejected)
   • Official Bank Statement or mortgage document

5. Enhanced Verification

We apply Enhanced Verification in cases where a player account displays unusual transaction volumes or parameters. Under enhanced checks, we require:

• A high-resolution photograph of the player holding their physical ID card next to their face (Selfie-with-ID).
• Official documentation indicating source of funds (e.g., pay slips, dividend details, property sale contracts).

6. Document Storage & Security

All identification documents submitted to Ardent Bettings SA are treated with the highest confidentiality. Documents are stored in encrypted environments within our ISO-certified European datacenters, guarded by strict multi-layered firewalls. Access is strictly limited to verified compliance and security personnel in full accordance with GDPR and our Privacy Policy.

7. Refusal & Account Restriction

Failure to provide requested KYC documents within the statutory deadline, or submitting manipulated, forged, or unreadable files, will result in:

• Immediate suspension of the player account.
• The absolute blocking of all payout and withdrawal functions.
• Reporting to the Belgian Gaming Commission and competent law enforcement if forgery is suspected.

8. Data Retention

In compliance with our statutory anti-money laundering and regulatory obligations, all submitted KYC verification files, address proofs, and transaction details are securely retained for exactly ten (10) years following the formal closure of the player account.

9. Compliance Contact

For any questions regarding your verification status, or if you need assistance uploading documents, please contact our specialized verification team: